We are ready to help and Support You

The Help desk is a tool for technical and advisory support designed to help address key questions for strengthening education systems in conflict and crisis settings.

hero

The Education Research in Conflict and Protracted Crisis (ERICC) Research Programme Consortium is a global research and learning partnership that strives to transform education policy

ERICC seeks to identify the most effective approaches for improving access, quality, and continuity of education to support sustainable and coherent education systems and holistic learning and development of children in conflict and crisis. ERICC aims to bridge research, practice, and policy with accessible and actionable knowledge — at local, national, regional and global levels — through coconstruction of research and collaborative partnerships.

ERICC is led by the International Rescue Committee (IRC) and expert partners include Centre for Lebanese Studies, Common Heritage Foundation, Forcier Consulting, ODI, Osman Consulting, Oxford Policy Management and Queen Rania Foundation.

background
Team of experts in discussion

About our services, approach, and team

Behind every response is a team of dedicated experts working together to help provide evidence-backed solutions for conflict- and crisis-affected education. Visit our About Us page to learn more about the services we offer, our roster of experts, and the partner organisations who make this support possible.

Learn more

The Helpdesk in Numbers

more than

470

Number of requests received/completed

up to

26

Number of countries we have worked in

up to

340

Days of support provided

up to

87%

Percent of requesters reporting impact as a result of Helpdesk response

up to

50

Number of experts available

World map showing countries the Helpdesk has worked in

Bangladesh   Caribbean*   Jamaica   Jordan   Myanmar   Nigeria   Palestine   Rwanda   Sahel*

Syria   Yemen   Burkina Faso   Chad   Mali   Mauritania   Niger   Lebanon   Sudan   South Sudan   Haiti

Why Choose ERICC Research Programme

Advisory support

While we identify the most effective approaches for improving access, quality, and continuity of education to support sustainable

Enhanced productivity

ERICC seeks to identify the most effective approaches for improving access, quality, and continuity of education to support

Scale for the Future

We seeks to identify the most effective approaches for improving access, quality, and continuity of education to support sustainable.

HELP DESK PROCESS

1

Query Submission

Query submission via email: enqueries@ericchelpdesk.org

2

Scoping Call

Helpdesk team with technical team set up a scoping call on specifications, context, timeline & expectation

3

Assignment Resumes

Assignment resumes - the helpdesk draws on the pool of experts to allocate to the assignment.

4

Confirmation

The requestor receives notification and confirmation with 24 - 48 hours

5

Terms of Reference

Draw up Terms of reference and brief on deliverables for request fulfilment.

6

Quality Assurance & Production

All deliverables are quality assured and produced for presentation to the requestor.

frequently asked questions

Create a ticket

ERICC seeks to identify the most effective approaches for improving access, quality, and continuity of education to support sustainable and coherent education

Submit Ticket background

PUBLICATIONS

View All