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The Help desk is a tool for technical and advisory support designed to help address key questions for strengthening education systems in conflict and crisis settings.

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The Education Research in Conflict and Protracted Crisis (ERICC) Research Programme Consortium is a global research and learning partnership that strives to transform education policy

ERICC seeks to identify the most effective approaches for improving access, quality, and continuity of education to support sustainable and coherent education systems and holistic learning and development of children in conflict and crisis. ERICC aims to bridge research, practice, and policy with accessible and actionable knowledge — at local, national, regional and global levels — through coconstruction of research and collaborative partnerships.

ERICC is led by the International Rescue Committee (IRC) and expert partners include Centre for Lebanese Studies, Common Heritage Foundation, Forcier Consulting, ODI, Osman Consulting, Oxford Policy Management and Queen Rania Foundation.

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Why Choose ERICC Research Programme

Advisory support

While we identify the most effective approaches for improving access, quality, and continuity of education to support sustainable

Enhanced productivity

ERICC seeks to identify the most effective approaches for improving access, quality, and continuity of education to support

Scale for the Future

We seeks to identify the most effective approaches for improving access, quality, and continuity of education to support sustainable.

HELP DESK PROCESS

1

Query Submission

Query submission via email: enqueries@ericchelpdesk.org

2

Scoping Call

Helpdesk team with technical team set up a scoping call on specifications, context, timeline & expectation

3

Assignment Resumes

Assignment resumes - the helpdesk draws on the pool of experts to allocate to the assignment.

4

Confirmation

The requestor receives notification and confirmation with 24 - 48 hours

5

Terms of Reference

Draw up Terms of reference and brief on deliverables for request fulfilment.

6

Quality Assurance & Production

All deliverables are quality assured and produced for presentation to the requestor.

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ERICC seeks to identify the most effective approaches for improving access, quality, and continuity of education to support sustainable and coherent education

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